Acceptance of booking and invoicing
Sports Psychotherapy Services Limited has the right to not accept a booking.
If a booking request is made using the Sports Psychotherapy Services Limited website, you will receive an automatic email confirming we have received your booking request. All bookings are subject to availability.
A booking should only be deemed to be accepted when Sports Psychotherapy Services Limited issues an invoice in respect of the booking.
Course fee and payment
The fee to attend a course must be paid in full before the date of the course.
Sports Psychotherapy Services Limited has the right to refuse an attendee entry to the presentation if the course fee is not paid before the date of the course.
Ownership and intellectual property rights
All Sports Psychotherapy Academy materials, whether on the Sports Psychotherapy Academy website or at a Sports Psychotherapy Academy training day, are owned by the Sports Psychotherapy Services Limited. All intellectual property rights in all materials available from the Sports Psychotherapy Academy, including the design, graphics and text of all printed materials and the audio of all webinars and podcasts, are owned by Sports Psychotherapy Services Limited. When you are given access to the Learning Portal, you are granted a non-exclusive, non-transferable, revocable licence to use the Sports Psychotherapy Academy materials. No Sports Psychotherapy Academy content may be copied, reproduced, uploaded, posted, displayed or linked to in any way, in whole or in part, without Sports Psychotherapy Services Limited’s prior permission. Any such use is strictly prohibited and will constitute an infringement of Sports Psychotherapy Services Limited’s intellectual property rights.
Video recording Delegates consent to Sports Psychotherapy Services Limited recording the training course, which will be shared with attendees and used for feedback and improvements in training.
Sports Psychotherapy Services Limited will make every effort to accommodate special requirements that have been notified in advance on the booking form.
The customer must advise Sports Psychotherapy Services Limited of a cancellation in writing.
If a customer does not advise of a cancellation in writing before the date of the course presentation, the full course fee will be payable.
If a customer cancels a booking 14 calendar days or more before the date of the course, 30% of the course fee will still be payable.
If a customer cancels a booking less than 14 calendar days before the date of the course, 100% of the course fee will be payable.
Cancellation of an eLearning course
Once you have booked onto an eLearning course you have up to 14 days from the purchase date to cancel your booking and receive a full refund provided that the eLearning has not been accessed. After the 14 days, or if the eLearning has been accessed you will not be entitled to any refund, nor will you be able to transfer your eLearning to another person or onto another eLearning course.
If a delegate can no longer attend a course date, they can nominate another person to attend the same course date in their place. This will incur no charge.
If a delegate can no longer attend, they can be transferred to another presentation at no extra cost if they advise us 14 calendar days or more before the course date.
If a delegate can no longer attend and they advise us less than 14 calendar days before the course date, 100% of the course fee will be payable.
Sports Psychotherapy Services Limited has the right to cancel a course presentation after acceptance of nominations. In this event, Sports Psychotherapy Services Limited will reimburse in full any course fees paid and Sports Psychotherapy Services Limited’s liability will be limited to the value of the course fees paid.