Sports Psychotherapy Services Limited is totally committed to protecting our customer’s privacy and complying with UK and EU Data Protection laws.
Data Controller Details
Sports Psychotherapy Services Limited is the data controller responsible for collecting the personal data required in running the operations of the business. You can contact us through the Contact Us page of the website or using the details below.
Sports Psychotherapy Services Limited
1 Temple Cloisters
Telephone: 01865 715150
Information that we collect
We will collect personal information from you when you complete a form on this website to make a booking, make an enquiry or subscribe to a service. We also will collect personal information from you if you book by telephone or in writing.
The information we collect may include your title, name, job title, business address, business email address and telephone number. If you choose to pay by credit or debit card then the necessary payment details will be collected through a secure payment gateway. We do not store or otherwise process your credit card details directly.
We do not collect any special personal data (such as health, disability, race, etc.) unless you wish to make us aware of special circumstances where it may be necessary to make reasonable adjustments at a venue or provide for special dietary needs.
How we use the information
It is necessary for us to collect the personal information of customers who agree to purchase our services in order to run our business and provide and receive payment for those services effectively. We take all necessary measures to ensure the privacy and confidentiality of the information collected.
We will use your information to process your order for our services and to ensure that you receive all the necessary information to receive or access those services. We will also contact you to check that you were satisfied with the services you received.
We will also use this information to ensure the safe and efficient running of the course in cooperation with our venues.
If you subscribe to a service or book a training course, then we may contact you with news about similar products or services that we think our customers will find relevant and of interest. You may opt-out of receiving such communications at any time by unsubscribing or contacting us via any of the means displayed on our website.
From time to time we may use your name or job title and company details (including company logo), when publishing feedback comments on the Testimonials page of our website or other marketing materials.
Our legal basis for processing your information
It is necessary for us to process the personal data you have supplied in order for us to fulfil the contract between you or your employer and Sports Psychotherapy Services Limited.
Further processing may be necessary to support the delivery of our services and the fulfilment of our obligations in the legitimate interests of the business.
We may process your information by sending you details of similar products or services to those previously delivered to you. This is also in the legitimate interests of Sports Psychotherapy Services Limited and in accordance with the Privacy and Electronic Communications Regulations.
How we store your information
Our data and the data we collect are stored on a secure server based in the United Kingdom. Although transmission of information over the Internet cannot be guaranteed as one hundred per cent safe, once we have received your data we will use strict security procedures, data protection tools and anti-virus/hacking technology to prevent data loss or unauthorised access.
How long we retain information
We retain personal data relating to payments, VAT, tax and accounts for the minimum statutory periods required by UK law.
We retain information relating to historic bookings and purchase to enable us to analyse the performance of the business over time and plan for the future success of the company. We only keep this information for as long as is necessary to perform this task.
Passing information to third parties
We will not sell, trade, transmit or otherwise pass on your personal information to a third party, except where it is necessary to deliver our services (such as delegate details to training venues for Health and Safety purposes) or for sending you information about our other courses (via the Mailchimp email and direct mail service). This information is processed securely under contract with Sports Psychotherapy Services Limited and is deleted once the contract is fulfilled.
International copyright and trademark laws protect the entire contents of this website. The owners of the intellectual property and copyrights are Sports Psychotherapy Services Limited. You may not reproduce, republish, modify, copy, transmit, upload, post or distribute, in any manner, the material on the site, including text, graphics, media and code without prior written approval.
Getting in touch and dealing with issues
You are guaranteed certain rights under UK and EU data protection law which Sports Psychotherapy Services Limited will make every effort to meet. Not all of these rights are absolute – for example where there is a statutory obligation to retain data. The rights conferred are as follows.
- Request a copy of the personal information held about you
- Rectify information that is not correct
- Delete information held about you that is no longer necessary for another legitimate purpose
- Restrict your personal data from being processed by in some way by Sports Psychotherapy Services Limited
- Have a copy of your personal data supplied in a portable format
- Object to your information being processed in any way by Sports Psychotherapy Services Limited
In the event of a data breach or serious complaint you can contact the Information Commissioner’s Office directly via the ICO website: www.ico.org.uk
If you do not wish to receive direct mail for marketing purposes, you can also use any of the above communication methods and you will be immediately removed from our circulation list. If you receive information emails and no longer wish to do so, you will be able to permanently unsubscribe from our email service by using a link in the email footer.